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  2. Return Policy

Procedure to follow when returning goods

How did you purchase the products you want to return? 

For ABOs and Registered Customers who have purchased the products directly from Amway please follow the procedure described below. If you have purchased the products from another ABO please reach out directly to the person who will handle the return for you.

Procedure for ABOs and Registered Customers

In order to complete your return request you have to be logged in to your account and go to ‘My Orders’, select the order and start the returns process by pressing the ‘Return’ button. Follow the instructions to complete your request successfully. You will receive a return confirmation mail with instructions how to send your parcel to Amway.

1 Sign in

2  Go to “My Orders”

3 Select order to return

4 Press “Return” button

5 Follow the instructions to complete your request successfully

6 Check your mailbox for further instructions

Please always include the Return reference number in your parcel. After arrival at Amway the goods and documents are checked for completeness and factual correctness in accordance with the rules for return of goods (see below). Where applicable, a refund or replacement will be issued.

This procedure only applies when ABOs or Customers purchased the goods directly from Amway. Customers, which have purchased the goods from their ABO, must contact the ABO for the return process.

General rules for returning goods

Product conditions:
Only products that meet the following criteria will be refunded:
  • products that are defective,
  • products that were delivered damaged, where the damage could not be immediately identified at the time of delivery,
  • products returned by ABOs or customers based on the applicable Satisfaction Guarantee

Damaged products, or products which are unfit for resale owing to inappropriate storage and/or usage will not be credited and will be returned.

Carriage costs: returns are free if you use the pick-up service. Return requests: will be automatically deleted if the products are not sent back to Amway within 3 months.
Refund: the refund amount will be direct credited in accordance with the selected refund method. Bundle returns: products purchased in a bundle can only be refunded if the whole bundle is returned.