Register as a customer now to get a 12% discount on all products!

Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorise a bank to pay directly to Amway. Specify debit account data in your bank account settings. Please note that from September 2021 no new direct debit applications will be accepted.

Credit card

Payment will be made using credit cards registered on Amway Online. Manage your defined credit cards in the "My payments" section.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.

Trustly

Trustly offers bank payments and credit transfers in a secure, simple and fast manner . Payments and credit transfers via Trustly are made immediately. With Trustly no registration is required for users.
Visit www.trustly.com for more information.


Delivery options

Amway offers a variety of delivery options. Optimise your costs by choosing the right one for your order size and location. Available options include:

Home delivery

Select a saved address from “My addresses” or enter a new one while placing your order.
 

Carrier
DPD

Benefit from FREE delivery – current promotional threshold for ABOs valid to 31/03/2022
For ABOs on orders over £140.00 (Regular threshold £200.00)
 

Delivery Fee
UK mainland and Northern Ireland £3.75 (orders up to £69.99), £3.00 (orders up to £139.99), Free delivery (orders from £140.00)
Channel Islands £4.00 (orders up to £69.99), £3.00 (orders up to £139.99), Free delivery (orders from £140.00)

Delivery time
3-4 working days from the date of placing order
 



Frequently Asked Questions

Can I remove items from my order?

Yes, as long as you've not confirmed your order you can add and remove items from your basket

Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advice how to handle the cancellation

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact centre so they'll be able to follow up this up for you.

What should I do if I receive a damaged item/order?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

Where can I receive my order ?

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive ? 

For all regions including Islands - Order All day - Lead time 3 - 4 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do so by calling your local Customer Service Contact Team or via e mail to infocenter-uk@amway.com and asking for the delivery change.

You can:
Change the suggested delivery date
Change the delivery address

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

When will I be able to track my order? 

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by the carrier.

How does parcel tracking work? 

You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the carrier tracking site.
 There you’ll find the most up to date status.
When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to carrier tracking site.

How can I make a return?

Returning an order is straightforward 

  1. Sign in to your account and go to My Office
  2. Go to the "Order History" page via My Orders
  3. Find the order you want to return and click the Order Details link next to it 
  4. Click Return and follow the instructions

How can I return a product for a refund that was purchased and paid for by my sponsoring ABO?

You can contact your sponsoring ABO who will return the products to Amway and refund the payment back to you.
Alternatively, you can select to return the products yourself via the website, selecting Return from the Order Details page, and choosing to have a refund. In this case, the ordering ABO will refund the payment back to you.

How can I return a product for a refund that I purchased and paid for on behalf of my customers or downline ABOs ?

Please use our special return form "Subcart Returns" in order to return these products. This is essential in order to successfully process the return. 
Contact our Customer Service department to request the special returns form and arrange the parcel pick-up.
You as the original purchaser must return the money to your customer or downline ABO upon successful completion of the refund.

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When will I receive the refund for my return?

When you've handed over your return parcel to the carrier, it will take approximately 2 - 3 working days to reach the Parcel collection point.
In this process you can expect your refund within approximately 7 working days. 
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.

Is there a charge to return products?

No, there is no Charge, returns are free if you use the Collection service.