Amway (uk)

Amway Customer Satisfaction Guarantee

No person has authority to make any claim or representation about AMWAY™ products and services other than the claim set out on labels and in official Amway literature.

We stand behind the quality of Amway products and guarantee your satisfaction. Unless otherwise specified, all unmarked products distributed by Amway and featured in the Amway Product Brochure, AMWAY™ Gift Collection Brochure and AMWAY Boutique Brochure carry the Amway Customer Satisfaction Guarantee.

If a customer should not be completely satisfied, please return the product or the unused quantity as per the Return Instructions below.

Jewellery items are only eligible for refunds, if the full set is returned.

The Amway Customer Satisfaction Guarantee does not apply to:

• products that have been used for purposes other than their intended purpose in normal domestic use;
• products that have been intentionally damaged or misused;
• Amway-distributed products which provide a specified time period for return including those products marked with a (*) symbol in the Amway Product Brochure, AMWAY Gift Collection Brochure and AMWAY Boutique Brochure, and/or 
• those products covered by express written warranties.

Return Instructions

Customers return the products to their Amway Business Owner. The Amway Business Owner, as authorised by Amway, will offer the choice of (a) replacement without charge; (b) full credit towards the purchase of another Amway-distributed product; or (c) refund to the full value of the purchase price.

The Amway Customer Satisfaction Guarantee is applicable in the United Kingdom and the Republic of Ireland and is in addition to your statutory rights, which remain unaffected.

If the customer is not able to contact the Amway Business Owner, he may contact the Business Services Department on (+44)01908 629400.